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Assertiveness at Work

Effective personal assertiveness for positive change and a healthy working environment.

Course Content

• Define assertiveness in order to select from and use the most appropriate of the four main styles and a range of assertiveness techniques effectively
• Recognise your rights and responsibilities in expressing disagreement constructively to enable rapport building and prevent put-downs
• Focus on facts and work-related objectives to begin the process of managing your own and influencing others’ behaviour

Assessment

All delegates who complete the course will receive a certificate to add to their CPD (Continued Professional Development) records.

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