Coronavirus advice and guidance for Learners

The DfE launched a new support service on 1 August to help apprentices who have been made redundant, or who are at risk of redundancy, due to the COVID-19 outbreak to find new opportunities. The Redundancy Support Service for Apprentices (ReSSA) offers an online and telephone service to provide advice and guidance to individuals on the impact of redundancy, their options and next steps.

The service is made up of three main elements:

  • providing apprentices with advice and guidance on the impact of redundancy
  • signposting apprentices to local and national support services
  • an apprenticeship vacancy sharing service to make redundant apprentices aware of new opportunities

Any apprentice who has been made redundant, or is at risk of redundancy, and would like to register for the ReSSA can find further information on the link above, and call 08000 150 400 to speak to an adviser. Employers who have apprenticeship opportunities to offer to redundant apprentices can also sign up for a new service to advertise their vacancies. 

The first wave of vacancies will be shared with redundant apprentices on 17 August, so any currently redundant apprentices should register as soon as possible to be included in the first wave. Employers also need to log opportunities by 12 August to be included in the first set of vacancies. New vacancies will then be shared every 2 weeks. The new employer incentives for hiring apprentices between 1 August and 31 January 2021, will apply to hiring redundant apprentices; further details are in the Apprenticeship funding rules and guidance for employers.

Frequently Asked Questions

If you have a question about how the Coronavirus pandemic may affect your apprenticeship please take a look at our Frequently Asked Questions for further advice and guidance. If your question is not answered here​, please email​. Answers to questions sent in will be added to this Frequently Asked Questions section rather than responding to emails individually.

Frequently Asked Questions

Useful info for Apprentices & Employers during COVID-19

This resource sheet provides information on a wide variety of information sources, organisations and agencies that may be helpful at the moment.

Useful info for Apprentices & Employers

Coronavirus (SARS-COV-2) transmission through paper and cardboard surfaces

There has been a lot of attention to how the surfaces of everyday items we handle may carry and transmit SARS-CoV-2, the coronavirus that causes COVID-19. Since paper and card are very physical mediums, concerns have been expressed about whether people can catch coronavirus simply by touching or handling mail, magazines and paper packaging. Please read the guidance below which has been gathered from information available regarding the transmission of the virus through paper, cardboard and other surfaces.

Transmission through cardboard & paper

NHS Test and Trace: Workplace Guidance

The Government has produced guidance on the NHS Test and Trace service for employers, businesses and workers. The service forms a central part of the government’s coronavirus (COVID-19) recovery strategy, which seeks to help the nation return to normal as soon as possible for as many people as possible, in a way that is safe and protects the NHS and social care sector.

This guidance explains how employers, businesses and workers can play their part in the NHS Test and Trace programme to slow the spread of the virus, protect the health and care system and save lives. To find out more please click on the blue button below.

NHS Test and Trace: Workplace Guidance

Information apprentices returning to train in educational settings

As part of the cross-government efforts to respond to the impact of coronavirus (COVID-19), the Education and Skills Funding Agency (ESFA) is implementing new measures, until further notice, to make it easier for apprenticeships to continue and complete in a different way if they need to, or to break and resume an apprenticeship later when that becomes possible. You can read more about these measures by clicking the blue button below.

Returning to train in educational settings

Be careful what you share. Things aren’t always what they seem online.

Just because a story appears online, doesn’t mean it is true. The internet is great, but it can also be used to spread misleading news and content. Protect yourself and your friends from false information about coronavirus. To make sure you don't feed the beast click on the blue button below to find out more.

Be careful what you share online

19+ coronavirus scams to watch out for and how to protect yourself.

The coronavirus pandemic has often brought out the very best in people and society – but upsettingly, it's also brought criminals and lowlifes out of the shadows to prey on our pockets. Action Fraud has reported that £4.6 million has already been lost to coronavirus-related scams since lockdown started. To help you stay safe read these top tips on how to protect yourself from scams.

Tips on how to protect yourself

Stay alert & safe: social distancing guidance for young people

All of us, including young people, have helped to reduce the spread of coronavirus. We have done this by making changes to our lives and following the guidance. As we move to the next stage of controlling coronavirus, it is important that we stay alert and follow the guidance in order to save lives. To read more click on the blue button below.

Social distancing guidance


ECA guidance on essential close proximity in work vehicles

This document for employers, employees and the self-employed in the UK gives guidance on how to work safely during the COVID-19 pandemic, keeping as many people as possible 2 metres apart from those they do not live with. It details measures that can be used to mitigate the risk of coronavirus transmission if workers must be less than 2m apart while travelling.

ECA Guidance document


Learners' Guide to '20% Off The Job' training

If you need some guidance on how to log your "20% Off The Job' training, take a look at our handy guidance document by clicking on the link below.

Guide to 20% OTJ Training


NHS Bereavement Helpline

The NHS has a Bereavement Line with an updated service during COVID-19. It's open every day from 8am to 8pm. The nurses on the helpline can give you advice, guidance and practical support if you have experienced the loss of someone close to you and need support during this difficult time. Tel: 0800 2600 400

Bereavement advice and support


Social media and mental health

How you experience social media can affect your mood. Being connected is a big part of our lives. But if you’re seeing stuff online which makes you feel angry, sad, worried, stressed, or annoyed, this can build up and start having a negative impact on your life. If you ever feel overwhelmed by the online world, unable to switch off, or find it difficult to cope, you’re not alone. We all struggle to keep our online world positive sometimes.

Read our handy guide on how you can have a more positive time online along with tips to deal with online bullying and managing your privacy online.


Cybersecurity during lockdown

Unfortunately, some people are exploiting the Covid-19 crisis to scam at-risk individuals. We’re Unfortunately, some people are exploiting the Covid-19 crisis to scam at-risk individuals. .We're hearing reports of telephone scams, email scams, and even in-person scams.Regardless of whether a virus is making the rounds, the best way to protect yourself and others from scams is through remaining vigilant. Be aware of the risks yourself, and learn what sort of warning signs to look out for. And if you know or care for any at-risk individuals, make sure you advise them on the risks too.Some general guidance for avoiding scams:

  • NEVER give your card or your card details to anyone else, whether it’s in person, online or over the phone, unless they’re someone you know and trust.
  • Banks almost never contact customers by email or telephone. If you receive an email or a phone call requesting your bank details, you can safely ignore it. Then contact your bank by other means, telling them about the call or email you received. If there’s genuinely an issue with your account, you can sort it there and then.
  • If someone’s offered to shop for you, don’t give them your card. Instead, ask them to provide a receipt, and arrange to send them money afterwards.

It’s sad that we have to share these guidelines. The vast majority of people who offer to help during this crisis genuinely want to help. But there will always be some who will think nothing of exploiting others’ goodwill and vulnerability. As always, it pays to be vigilant.


Protecting your mental health and wellbeing

Coronavirus has plunged the world into uncertainty and the constant news about the pandemic can feel relentless. All of this may impact upon your mental health and well being, particularly if you are already living with conditions like anxiety, depression and Obsessive Compulsive Disorder.

Although JTL is not an expert on mental health, we are acutely aware that many of you may need some additional support to get through the next few weeks with as little distress as possible.

You may be aware that JTL has partnered with the Electrical Industries Charity (EIC) to offer a range of welfare support services to all of our learners working within the electrical sector and the wider building services industries.

The EIC is an industry charity that offers a range of free and confidential support services for those who may be struggling with personal or work-related challenges, whether financial, legal, emotional or health related. Support is available in the form of telephone counselling, legal and debt advice, scholarships and financial grants.

JTL recognises that if you have an existing mental health issue, such as stress, anxiety and depression you may feel particularly in need of this service during this period of uncertainty.

Find out more about the EIC

How to feel less anxious about Coronavirus 

This film created by The Independent offers very good advice as to how you can help protect your mental health during these challenging times.

JTL's Diversity, Safeguarding and Inclusion team have also put together this helpful document featuring lots of tips on how reduce anxiety to protect your mental health. At the end of the document you will find the contact details of helpful services which you can access if you need further assistance or guidance.

View the Coronavirus Guidance on the Gov.UK website

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