FAQs


Apprenticeship FAQS

What does JTL do?

JTL is a training provider. In layman’s terms, we deliver training. We are not your employer, and we are not your college tutor. We act a mediator between all aspects of your apprenticeship. The qualification we deliver is an NVQ – a National Vocational Qualification. Should you meet all of our entry requirements and we begin the course, we will assess you on site, help you collate your log book, portfolio and all site evidence. We will source and register you for your training centre placement. We will assess you in that training centre environment. We can act as a confidant should you experience any concerns, worries or doubts in either aspect of your training… or indeed in life itself. We will help you with Portfolio building sessions, AM2 refreshers, exam re-sits, and so on. We will evidence your progress, support you in any blips, and congratulate you on your achievements. Don’t get us wrong, we wont hold your hand while you do this, but we will be there as a rather persistent shadow!

What is a consent form? What happens with it?

Surprisingly enough, you will need a fair few photos to get through an apprenticeship. For example, to be able to get on some work sites, you need a JIB ECS (Electrotechnical Certification Scheme) card, and for JTL to register you, we’ll need a photo. To fully complete an apprenticeship, you will need to complete job reports and fill in aspects of your log book with documentary evidence; that will require some photographs of you actually doing the apprenticeship work. We like to cover all bases and make sure you consent to us using and sharing these images with applicable parties. For these photos, we need you (and your parent or guardian if you are under the age of 18) to complete a Learner Consent Form prior to you becoming a live apprentice. You can login to your JTL account and download one. Once you’ve done that, please return the completed document to:

JTL,
National Administration Centre,
Third floor, Redwither Tower,
Redwither Business Park,
Wrexham,
LL13 9XT

What happens with my Colour Vision Certificate?

Yes we know; you’ve already completed a screener online in amongst your Entry Assessment modules. JTL, as a training provider, adheres to certain industry standards, so to actually progress your application from this stage to becoming a live apprentice, we will need an optician to confirm your colour vision results. You’ll have to login to your JTL account and download our Colour Vision Certificate. It’s this one that we need an optician to complete, as it details our full requirements. We also need the original document returning to us. We’re not fussed about a colour or black or white copy, as we realise your printer might not cope with all the blue and yellow. However, it does need to be the original, and you do need to send it back to our administration centre, at:

JTL,
National Administration Centre,
Third floor, Redwither Tower,
Redwither Business Park,
Wrexham,
LL13 9XT

Where should I start looking for an employer?

We’d always say make the most from online resources. The internet is your oyster! Current JTL apprenticeship vacancies can be found on our website, and we actively work with www.apprenticeships.org.uk and www.direct.gov. It’s also worth checking out www.yell.comwww.eca.comwww.hvca.org.ukwww.jib.org.ukwww.aphc.co.uk and http://www.ucas.com/progress.

Don’t forget to pay a visit to your local job centre and having a look in the local paper. It’s a tough industry to find work in, so we’d advise writing a good CV, and making sure you keep this up to date. If you want to send this out to employers (as well as upload to your JTL account), ensure you write a new cover letter with each application. Best of luck!

Where should I start looking for an employer?

If you’ve applied to JTL for a specific vacancy advertised on the Government’s apprenticeship website, you’ll need to make sure all aspects of your JTL application are completed. Get in touch if you’re unsure. After the vacancy closing date, we will email you to confirm your details have gone to the employer – assuming we have all the right information and contact details for you. After that, it will be up to the employer, should they choose to get in touch with you.

Please don’t rely on one application for an employer or apprenticeship. Apply for the employers you can genuinely see yourself working for, and always make sure the pay, holidays, hours etc. are acceptable to you. JTL cannot comment on those, as we don’t get involved in the contract between employer (them) and employee (you), but you’re more than welcome to contact us if you wish.

When would I hear from the employer?

If you’ve applied to JTL for a specific vacancy advertised on the Government’s apprenticeship website, you’ll need to make sure all aspects of your JTL application are completed. Get in touch if you’re unsure. After the vacancy closing date, we will email you to confirm your details have gone to the employer – assuming we have all the right information and contact details for you. After that, it will be up to the employer, should they choose to get in touch with you.

Please don’t rely on one application for an employer or apprenticeship. Apply for the employers you can genuinely see yourself working for, and always make sure the pay, holidays, hours etc. are acceptable to you. JTL cannot comment on those, as we don’t get involved in the contract between employer (them) and employee (you), but you’re more than welcome to contact us if you wish.

I’ve already got an employer, and they’ve agreed to take me on. Why do I have to do any of the Entry Assessment or telephone discussion?

We’re just trying to cover all bases. Some employers will recruit on a temporary or trial basis, so we wouldn’t want to you hang your entire application on something that might not last. We’d prefer to have a back up. If you complete all of the Entry Assessment and the telephone discussion, should anything go wrong (fingers crossed it doesn’t) in your employment, all of the great stuff about you is there, ready & waiting to be passed out to another prospective employer.

If I’ve done the profile questions in the Entry Assessment. Why do I need the telephone discussion?

Basically, we’d like to speak to you! The questions are different, and so we’d like to hear some different responses from you. We also want for you to know who’s actually at the end of the phone. Our JTL Customer Service representatives speak to thousands of candidates each year, so we’d like to call you, find out what’s special and unique about you, and record it, so we can let potential employers know too.

What if I have any Additional Learning Needs?

That’s fine with us, you can still make the application to JTL, and we’re sure you can still flourish on the apprenticeship of your choice. Firstly, make sure you tick the “I have additional learning needs section” on your application. If you do this, we will hold back the Entry Assessment. This is simply to ensure, if possible, we can assist you with extra time or some tips in making the screen / text work better for you.

Once you tick that on the system, we’ll ask you to call us at a time of your choosing, and we can chat through the amendments to the process with you.

When would I next hear from JTL?

You will keep in contact with JTL via some automated emails requesting you confirm your interest in the scheme, but in normal circumstances, our Customer Service Unit won’t be contacting you via the telephone again. However, we’re always happy to take your call on our Freephone number: 0800 085 2308, should you have any questions or concerns. You can also get in touch via the JTL website.

Employers FAQS

Where and when will they train?

You can expect your apprentice to attend college either one day a week or on a block release which could be a 2-3 week block every few months. Working with a local JTL Training Officer you can find out what is offered in your area and what will work best for your business. We work with over 100 colleges throughout England and Wales as well as having 12 of our own dedicated JTL training centres, your dedicated training officer will place your apprentice in the most appropriate facility for their learning.

How long will my apprentice take to qualify?

A JTL apprenticeship can take from 18 months to 4 years depending upon the trade and level you are studying. For example, an electrical apprenticeship takes 4 years to complete however our property maintenance operative apprenticeship can take 18 months.